As customer expectations continue to evolve, CX leaders must navigate AI-driven personalisation, omnichannel engagement, and data privacy challenges, all while delivering seamless, high-impact customer experiences. In 2025, the shift towards digital-first, hyper-personalised CX demands strategic innovation and technology integration to enhance customer engagement, loyalty, and operational efficiency.
The Customer Experience stream will bring together over 100+ CX leaders to explore cutting-edge strategies, breakthrough technologies, and actionable insights that drive world-class customer experiences.
Engage directly with decision-makers actively seeking innovative solutions to elevate their customer engagement and operational efficiency.
Great speakers and agenda at the 2 Day Future CX Summit. Covering relevant topics like productivity, cost savings, AI powered personlisation and leveraging data to improve value for the consumer. Well done Aventedge for a well organised summit.
CIO – Provident Insurance
Key Focus Areas in 2025
Bridging Service & Experience for a Unified Approach: The role of AI, automation, and data in creating frictionless, end-to-end customer journeys.
Seamless Experience Design: Unifying touchpoints across digital, in-store, and service interactions
Personalisation vs. Efficiency: How can AI and analytics be used to personalise experiences at scale while maintaining efficiency?
Seamless Omnichannel Engagement: Overcoming silos - aligning marketing, sales, digital, and service channels for a seamless experience.
Employee Experience (EX) & CX: Creating high-performing, customer-centric teams
Proving ROI & Aligning CX with Business Goals: How do CX investments translate into business growth?