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Our Partners
Platinum Sponsor
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients across New Zealand collect and integrate customer experience data to uncover the insights that enable the smartest actions.
As the pace-setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to break down data silos. This unique technology combined with in-house industry experts empowers brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment.
Platinum Sponsor
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. It’s one open, deeply unified platform that integrates your data, AI agents, and Customer 360 apps, so you can create a limitless workforce to scale faster, boost employee productivity, and grow customer relationships.
Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation, and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we are a platform for change.
Gold Sponsor
You never stop. And neither do we. For over 150 years, we’ve been engineering technology to transform how the world communicates. We made the planet smaller, laying the first telegraph cables to connect Europe and Asia. We removed cables altogether with the world’s first Bluetooth headset. And we’ve been revolutionizing online meetings ever since.
As the world’s leading professional audio brand for work and life, we’re chosen by over 44 million people, and 80% of Fortune 500 companies rely on Jabra to bring them closer to whoever or whatever matters most. So, whether you’re pitching a million-dollar project from your kitchen or getting lost in your music on a park run, we’ve got the tech for you. Always.
Gold Sponsor
Fiji is known for more than just its tourism; it has a thriving outsourcing industry that has become a reliable and risk-diversifying destination, especially since the pandemic. We provide exceptional customer experience (CX) and a strong cultural affinity with our neighbors in Aotearoa and Australia.
As an industry body with over 20 BPO members serving global brands, Outsource Fiji represents a diverse range of providers delivering outstanding services to global brands across various sectors. Our members offer cost-competitive solutions, supported by a skilled workforce that will elevate your CX with neutral and friendly accents. This ensures seamless integration and support, enhancing your business without competing with it. Let us be your helping hand and infuse a bit of "Bula" spirit to help your business thrive.
Gold Sponsor
Zoom helps people stay connected so they can get more done together. From meetings, team chat, phone, and contact centre to conference room systems and online events, Zoom powers all your communication needs.
Our secure, reliable communications platform offers a high-quality experience that is easy to manage, use, and customise. An integrated contact centre experience helps organisations remove the barriers that lead teams to work in silos and instead, increases employee collaboration and productivity.
With Zoom Contact Center, businesses can uncover new efficiencies, scalable features, innovative functions, intuitive dashboards, and remote-friendly software that offers integrations with CRMs and help desk software.
Knowledge Partner
In today's competitive landscape, customer experience is no longer a luxury; it's a necessity. And we’re here to help you.
With a deep understanding of customer experience, technology and industry best practices, we provide strategic guidance, program maturity, and technology advice to elevate your Voice of Customer and CX programs.
While we use proven concepts and frameworks, our expertise lies in crafting tailored solutions that align with your business objectives. Whether you're looking to start or mature your Voice of Customer program, optimize your customer journeys, or build a customer-centric business, we've got you covered. We believe that a strong CX foundation is essential for long-term business success.
Let us be your partner in building a customer-centric organisation.
Knowledge Partner
Is your brand delivering amazing customer experience?
Your customers deserve that special blend of CX that makes them feel truly satisfied. Through every interaction they have with you. Fortunately, our superpower at Good CX is ensuring your customers ‘get you’ and you ‘get them. We’re Kiwi CX consultants set to boost your business.
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