2026 Sponsors

Concentrix is a global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere.

inGenious AI empowers non-technical users to create, manage, and optimise AI Agents. It simplifies the AI lifecycle with intuitive tools for deployment, improvement, and monitoring, enabling organisations to securely scale AI use cases, drive measurable outcomes, and unlock business value.

Zoom is a system of action for modern work, turning live collaboration into completed results. Entrepreneurs to global enterprises choose Zoom to seamlessly collaborate, communicate, and drive outcomes across meetings, phone, contact center, and more — all with the built-in assistance of Zoom AI. Connection first. AI-native. Resolution that builds loyalty. Zoom Contact Center brings the Zoom CX ecosystem onto one connected platform that empowers teams to deliver more personal, efficient customer experiences with AI that unifies interactions, data, and teams.

You never stop. And neither do we. For over 150 years, we've been engineering technology to transform how the world communicates. We made the planet smaller, laying the first telegraph cables to connect Europe and Asia. We removed cables altogether with the world's first Bluetooth headset. And we've been revolutionizing online meetings ever since.

As the world's leading professional audio brand for work and life, we're chosen by over 44 million people, and 80% of Fortune 500 companies rely on Jabra to bring them closer to whoever or whatever matters most. So, whether you're pitching a million-dollar project from your kitchen or getting lost in your music on a park run, we've got the tech for you. Always.

Probe Group is Aus/NZ's largest home-grown customer experience (CX) and contact centre services provider. With over 9,000 employees and the largest onshore digital CX transformation workforce, we combine digital innovation with a people-first approach, crafting exceptional experiences that exceed client expectations.

Convai has redefined the rules of customer experience over the past 25 years. Today, Convai stands firm as the leading conversational AI solution for Australia and New Zealand. As the dedicated technology powerhouse within Probe Group, it bridges the gap between sophisticated AI and the people who run the contact centre.

Convai's flagship solution, Oration, is a cloud-based SaaS overlay designed to integrate seamlessly with existing environments. It's a secure conversational AI platform that automates complex voice and digital interactions while uncovering deep operational insights — all fully managed by CX and operations teams.

Digital Island is a specialist provider of cloud communications and contact centre solutions in New Zealand. Committed to delivering flexible, scalable, and customer-first technologies, Digital Island enables organisations to innovate, improve efficiency, and deliver standout customer experiences.

Qualtrics is trusted by thousands of the world's best organisations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialised Experience Agents allow businesses and governments to proactively interact with customers and employees in personalised ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.

Fiji is known for more than just its tourism; it has a thriving outsourcing industry that has become a reliable and risk-diversifying destination, especially since the pandemic. We provide exceptional customer experience (CX) and a strong cultural affinity with our neighbors in Aotearoa and Australia.

As an industry body with over 20 BPO members serving global brands, Outsource Fiji represents a diverse range of providers delivering outstanding services to global brands across various sectors. Our members offer cost-competitive solutions, supported by a skilled workforce that will elevate your CX with neutral and friendly accents. This ensures seamless integration and support, enhancing your business without competing with it. Let us be your helping hand and infuse a bit of "Bula" spirit to help your business thrive.

Cisco is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all.

New Zealand's leading Salesforce partner. Davanti combines advisory, experience, AI and delivery in one team, helping organisations across Australia and New Zealand navigate complexity and deliver outcomes that last. With 140+ transformation experts on the ground and 400+ programmes delivered, we help clients get ahead and stay ahead.

Dialpad is the AI platform for customer experience. Built as a unified intelligence system, Dialpad transforms every customer conversation into intelligence that helps organisations understand customers, orchestrate better experiences, resolve work autonomously, and continuously improve over time. Unlike fragmented AI layered onto legacy systems, Dialpad connects communications, contact centre, AI agents, and conversation intelligence in a single platform where every interaction becomes a signal—and every signal helps make the next interaction better. More than 70,000 organisations worldwide rely on Dialpad to improve customer experience, increase operational efficiency, and build a lasting competitive advantage.

livepro is the premium knowledge management solution trusted globally by contact centers. Built for agents, it delivers quick answers instead of long, confusing documents. Feature-rich yet easy to use, livepro integrates seamlessly into your existing toolkit, reducing onboarding and AHT while improving compliance and customer satisfaction.

Most CX programs measure. Few act. QuestionPro closes that gap. Our CX platform captures every signal (surveys, reviews, chats, social), turns it into insight, and instantly sends action to the right team, an enterprise power without the bloat. Trusted by Fortune 100 brands, backed by ANZ-based support. Stop reporting on customers. Start moving them.

ServiceIQ helps organisations across Aotearoa New Zealand build skilled, confident and customer-focused workforces through workplace training, apprenticeships and nationally recognised qualifications.

As a specialist in service industry capability development, ServiceIQ supports sectors including contact centres, retail, regulatory practice, hospitality, tourism and aviation, helping people strengthen customer service, leadership and operational skills.

By developing workplace talent, ServiceIQ enables businesses to improve performance, enhance customer experiences and build stronger teams for the future.

Visit us at the conference and discover how ServiceIQ can help your contact centre unlock the full potential of its people and service culture.

Wesco Anixter in New Zealand (formally Atlas Gentech) are a leading nationwide provider of technology solutions. Their expansive technology offering is the most diverse in Australasia, and includes security, data & building infrastructure, networking, headsets, audio visual and IOT products and solutions.

cemNZ – (customer experience management New Zealand), is a community of New Zealand professionals dedicated to promoting, encouraging and supporting excellence in customer care.

Our real-world and on-line community is on a mission to improve the quality of customer experience in New Zealand so:

• Customers get better service
• Businesses become more successful
• Public service providers achieve better and more cost-effective public outcomes

cemNZ brings together customer service professionals, business leaders and subject matter expertise to provide quick and easy access to the people, information and tools necessary to help them turn their customers into loyal fans.

For more information, check out their website and their LinkedIn group: www.linkedin.com/groups/4100059