The Go-To Meeting Place for NZ's Contact Centre & Customer Service Community
Contact centres are evolving rapidly as AI, automation and real-time data reshape how service is delivered. At the same time, leaders are under pressure to improve productivity, reduce friction, support their workforce and meet rising customer expectations across every channel.
Many organisations are rethinking the contact centre operating model — combining automation, smarter self-service and better insight with skilled teams that can deliver empathy, judgement and higher-value support.
The Customer Care Theatre will bring together 150+ contact centre and customer care leaders to explore the tools, trends and practical strategies shaping the future of service operations in New Zealand.
Engage directly with decision-makers actively seeking solutions to modernise their contact centre operations.
Key Focus Areas in 2026
2025 Speakers
Filter by stream:
Customer Contact
Customer Experience
All Speakers
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Deirdre Boyle
Chief Customer Officer
Flybuys
Bryan Ng
Chief Data & Analytics Officer
New Zealand Trade & Enterprise
Anna Campbell
Chief Support Services Officer
Whakarongorau Aotearoa
Hema Pericherla
Chief Technology Officer
Simply Energy
Julia Jack
Chief Purpose and Brand Officer
Kiwibank
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Penny Burgess
General Manager, Customer Delivery
TSB New Zealand
Kevin Glynn
General Manager, Customer and Digital Experience
Auckland Transport
Jan Da Silva
Marketing Manager – Global QSR
Fonterra
Mo Odedra
General Manager of Client Experience
Fisher Funds
Wendy Ballard
General Manager NZ
Zip Co
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Mandy McDonald
General Manager Customer Experience
Xero
Rochelle Hedley
Head of Channel Excellence
Auckland Council
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Lewis Billinghurst
Head of Digital Customer Experience
Mitre 10
Marie-Eve Bacon
Regional Sales Director
Salesforce
Nicola Chrisp
Head of Customer Engagement
Toitū Te Whenua
Gail Meintjies
Customer Coaching Specialist
Watercare Services Limited
Ben Dakers
Transformation lead - Data & AI
Fonterra
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Briana Millar
Client Experience and Marketing Discipline Manager
Tonkin + Taylor
Melanie Disse
Founder & Principal Consultant
Melanie Disse Consulting
Liz Pinfold Reed
CX Strategist
Good CX
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Belinda Moffatt
Head of Digital CX and Innovation
SkyCity Entertainment Group
Josh Matheson
CX Optimisation Leader
Lion
John Lee
Director of Customer Experience
Xero
Paulo Gottgtroy
Head of Decision Science
Mercury
David Annals
Group Trust & Safety Manager
The Warehouse Group
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Henry Gray
Manager Customer Care - Contact Centres
Auckland Transport
Peter Fletcher-Dobson
Pouwhakahaere Taupārongo | Deputy Chief Executive (Digital & Information)
Te Wānanga o Aotearoa
Eddie Walker
Head - Digital Governance & Performance
Te Wānanga o Aotearoa
Alex Murphy
Head of Customer Experience
LIC
Ashley Davies
Customer Experience Manager
HillLabs
Joydeep Nandi
Enterprise Manager – Customer Insights
Auckland Airport
Bonnie Gadd
National Customer Care Manager
Contact Energy
Michael Nolan
Head of Customer Experience
Goodman Fielder
Shabana Khan
Sales Director NZ
Jabra
Angela Canton
Customer Experience Manager
NZ Couriers
Alexis Wang
Product Owner & Principal CX Designer
NZQA
Daniel Pickering
Director of Enterprise Growth
Probe CX
Mike Banbrook
CEO
Convai NZ
Leon Sheehan
CEO | CX Strategist | Digital Transformation Leader
Digital Island
Priya Thurai
Head of Insights
Watercare Services Limited
Erin Brown
CX Specialist
Zoom
Dolly Sangduan
Head of eCommerce and Marketing
Primepac
Heather Robertson
Service Director
Lion
Chandon Ohri
CEO; Committee Member
Duco Consultancy; Outsource Fiji
Mark Griffiths
Regional Sales Director
Salesforce
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Anupama Wijesundara
Data Analytics Lead
Te Whanau O Waipareira
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Kellie Hackney
Regional Vice President of Australia and NZ
Zendesk
Dan Savage
Head of Optimisation
TradeMe
Elias Kanaris
CEO
CCNNZ (Contact Centre Network New Zealand)
Ashwin Jaiswal
Driving AI Transformation - Consumer Business, AI Innovation & Digital Transformation leader
Spark NZ
Agenda
Access either stream at any point across the 2 days, all included in your ticket.
To help us allocate the ideal space for engaging discussions and connections, please indicate your preferred stream at the time of registration. You’ll still have the flexibility to explore other stream sessions throughout the day.