Customer Experience

The Go-To Meeting Place for NZ's Customer Experience & Digital Engagement Community

Customer expectations continue to rise as AI, digital channels and data-driven engagement reshape how organisations interact with customers. CX leaders are now being asked to do more than improve journeys — they are expected to connect teams, prove value and drive experiences that strengthen customer loyalty and long-term growth.

That means tackling a new set of priorities: using AI to personalise interactions at scale, turning fragmented customer data into meaningful insight, building trust into digital experiences, and linking CX investment to measurable outcomes such as retention, loyalty and lifetime value.

The Customer Experience Theatre will bring together 100+ CX leaders to explore the technologies, strategic shifts and practical approaches shaping the next generation of customer experience in New Zealand.

Engage directly with decision-makers investing in solutions that improve customer engagement and experience performance.

Key Focus Areas in 2026

Our Speakers

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Customer Contact

All Speakers

Deirdre Boyle

Chief Customer Officer

Flybuys

Bryan Ng

Chief Data & Analytics Officer

New Zealand Trade & Enterprise

Anna Campbell

Chief Support Services Officer

Whakarongorau Aotearoa

Hema Pericherla

Chief Technology Officer

Simply Energy

Julia Jack

Chief Purpose and Brand Officer

Kiwibank

Penny Burgess

General Manager, Customer Delivery

TSB New Zealand

Kevin Glynn

General Manager, Customer and Digital Experience

Auckland Transport

Jan Da Silva

Marketing Manager – Global QSR

Fonterra

Mo Odedra

General Manager of Client Experience

Fisher Funds

Wendy Ballard

General Manager NZ

Zip Co

Mandy McDonald

General Manager Customer Experience

Xero

Rochelle Hedley

Head of Channel Excellence

Auckland Council

Lewis Billinghurst

Head of Digital Customer Experience

Mitre 10

Marie-Eve Bacon

Regional Sales Director

Salesforce

Nicola Chrisp

Head of Customer Engagement

Toitū Te Whenua

Gail Meintjies

Customer Coaching Specialist

Watercare Services Limited

Ben Dakers

Transformation lead - Data & AI

Fonterra

Briana Millar

Client Experience and Marketing Discipline Manager

Tonkin + Taylor

Melanie Disse

Founder & Principal Consultant

Melanie Disse Consulting

Liz Pinfold Reed

CX Strategist

Good CX

Belinda Moffatt

Head of Digital CX and Innovation

SkyCity Entertainment Group

Josh Matheson

CX Optimisation Leader

Lion

John Lee

Director of Customer Experience

Xero

Paulo Gottgtroy

Head of Decision Science

Mercury

David Annals

Group Trust & Safety Manager

The Warehouse Group

Henry Gray

Manager Customer Care - Contact Centres

Auckland Transport

Peter Fletcher-Dobson

Pouwhakahaere Taupārongo | Deputy Chief Executive (Digital & Information)

Te Wānanga o Aotearoa

Eddie Walker

Head - Digital Governance & Performance

Te Wānanga o Aotearoa

Alex Murphy

Head of Customer Experience

LIC

Ashley Davies

Customer Experience Manager

HillLabs

Joydeep Nandi

Enterprise Manager – Customer Insights

Auckland Airport

Bonnie Gadd

National Customer Care Manager

Contact Energy

Michael Nolan

Head of Customer Experience

Goodman Fielder

Shabana Khan

Sales Director NZ

Jabra

Angela Canton

Customer Experience Manager

NZ Couriers

Alexis Wang

Product Owner & Principal CX Designer

NZQA

Daniel Pickering

Director of Enterprise Growth

Probe CX

Mike Banbrook

CEO

Convai NZ

Leon Sheehan

CEO | CX Strategist | Digital Transformation Leader

Digital Island

Priya Thurai

Head of Insights

Watercare Services Limited

Erin Brown

CX Specialist

Zoom

Dolly Sangduan

Head of eCommerce and Marketing

Primepac

Heather Robertson

Service Director

Lion

Chandon Ohri

CEO; Committee Member

Duco Consultancy; Outsource Fiji

Mark Griffiths

Regional Sales Director

Salesforce

Anupama Wijesundara

Data Analytics Lead

Te Whanau O Waipareira

Kellie Hackney

Regional Vice President of Australia and NZ

Zendesk

Dan Savage

Head of Optimisation

TradeMe

Elias Kanaris

CEO

CCNNZ (Contact Centre Network New Zealand)

Ashwin Jaiswal

Driving AI Transformation - Consumer Business, AI Innovation & Digital Transformation leader

Spark NZ