Post Show Report
Viaduct Events Centre | Auckland
22-23 October 2025
The 2025 Future CX Summit brought together customer experience, digital, and operations leaders from across New Zealand to explore the strategies, technologies, and leadership capabilities shaping the next era of customer experience.
Across two days in Auckland, delegates heard from some of the nation’s most forward-thinking brands and CX innovators - sharing case studies on embedding customer-centric cultures, operationalising AI and automation, and delivering seamless, human-led experiences in a rapidly changing environment.
Key Themes and Takeaways
2025 Attendee Snapshot
Attendee Organisations
2025 Sponsors
2025 Speakers
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Contact Centre
Customer Experience
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Deirdre Boyle
Chief Customer Officer
Flybuys
Bryan Ng
Chief Data & Analytics Officer
New Zealand Trade & Enterprise
Anna Campbell
Chief Support Services Officer
Whakarongorau Aotearoa
Hema Pericherla
Chief Technology Officer
Simply Energy
Julia Jack
Chief Purpose and Brand Officer
Kiwibank
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Penny Burgess
General Manager, Customer Delivery
TSB New Zealand
Kevin Glynn
General Manager, Customer and Digital Experience
Auckland Transport
Jan Da Silva
Marketing Manager – Global QSR
Fonterra
Mo Odedra
General Manager of Client Experience
Fisher Funds
Wendy Ballard
General Manager NZ
Zip Co
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Mandy McDonald
General Manager Customer Experience
Xero
Rochelle Hedley
Head of Channel Excellence
Auckland Council
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Lewis Billinghurst
Head of Digital Customer Experience
Mitre 10
Marie-Eve Bacon
Regional Sales Director
Salesforce
Nicola Chrisp
Head of Customer Engagement
Toitū Te Whenua
Gail Meintjies
Customer Coaching Specialist
Watercare Services Limited
Ben Dakers
Transformation lead - Data & AI
Fonterra
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Briana Millar
Client Experience and Marketing Discipline Manager
Tonkin + Taylor
Melanie Disse
Founder & Principal Consultant
Melanie Disse Consulting
Liz Pinfold Reed
CX Strategist
Good CX
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Belinda Moffatt
Head of Digital CX and Innovation
SkyCity Entertainment Group
Josh Matheson
CX Optimisation Leader
Lion
John Lee
Director of Customer Experience
Xero
Paulo Gottgtroy
Head of Decision Science
Mercury
David Annals
Group Trust & Safety Manager
The Warehouse Group
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Henry Gray
Manager Customer Care - Contact Centres
Auckland Transport
Peter Fletcher-Dobson
Pouwhakahaere Taupārongo | Deputy Chief Executive (Digital & Information)
Te Wānanga o Aotearoa
Eddie Walker
Head - Digital Governance & Performance
Te Wānanga o Aotearoa
Alex Murphy
Head of Customer Experience
LIC
Ashley Davies
Customer Experience Manager
HillLabs
Joydeep Nandi
Enterprise Manager – Customer Insights
Auckland Airport
Bonnie Gadd
National Customer Care Manager
Contact Energy
Michael Nolan
Head of Customer Experience
Goodman Fielder
Shabana Khan
Sales Director NZ
Jabra
Angela Canton
Customer Experience Manager
NZ Couriers
Alexis Wang
Product Owner & Principal CX Designer
NZQA
Daniel Pickering
Director of Enterprise Growth
Probe CX
Mike Banbrook
CEO
Convai NZ
Leon Sheehan
CEO | CX Strategist | Digital Transformation Leader
Digital Island
Priya Thurai
Head of Insights
Watercare Services Limited
Erin Brown
CX Specialist
Zoom
Dolly Sangduan
Head of eCommerce and Marketing
Primepac
Heather Robertson
Service Director
Lion
Chandon Ohri
CEO; Committee Member
Duco Consultancy; Outsource Fiji
Mark Griffiths
Regional Sales Director
Salesforce
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Anupama Wijesundara
Data Analytics Lead
Te Whanau O Waipareira
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Kellie Hackney
Regional Vice President of Australia and NZ
Zendesk
Dan Savage
Head of Optimisation
TradeMe
Elias Kanaris
CEO
CCNNZ (Contact Centre Network New Zealand)
Ashwin Jaiswal
Driving AI Transformation - Consumer Business, AI Innovation & Digital Transformation leader
Spark NZ
Attendee Feedback
2026 Sponsorship Opportunities
The Future CX Summit NZ offers a unique opportunity to connect with senior CX and contact centre leaders while positioning your brand at the centre of conversations shaping the future of customer experience.
Whatever your aim for the event, we have a package that will suit you.
Register your interest
Register your interest in the Future CX Summit NZ.
Whether you’re looking to attend, speak, sponsor, exhibit or explore partnership opportunities, this is your opportunity to connect with senior CX, customer service and contact centre leaders shaping the future of customer experience.
