2025 Speakers
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Contact Centre
Customer Experience
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Deirdre Boyle
Chief Customer Officer
Flybuys

Bryan Ng
Chief Data & Analytics Officer
New Zealand Trade & Enterprise

Anna Campbell
Chief Support Services Officer
Whakarongorau Aotearoa

Hema Pericherla
Chief Technology Officer
Simply Energy

Julia Jack
Chief Purpose and Brand Officer
Kiwibank
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Penny Burgess
General Manager, Customer Delivery
TSB New Zealand

Kevin Glynn
General Manager, Customer and Digital Experience
Auckland Transport

Jan Da Silva
Marketing Manager – Global QSR
Fonterra

Mo Odedra
General Manager of Client Experience
Fisher Funds

Wendy Ballard
General Manager NZ
Zip Co
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Mandy McDonald
General Manager Customer Experience
Xero

Rochelle Hedley
Head of Channel Excellence
Auckland Council
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Lewis Billinghurst
Head of Digital Customer Experience
Mitre 10

Marie-Eve Bacon
Regional Sales Director
Salesforce

Nicola Chrisp
Head of Customer Engagement
Toitū Te Whenua

Gail Meintjies
Customer Coaching Specialist
Watercare Services Limited

Ben Dakers
Transformation lead - Data & AI
Fonterra
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Briana Millar
Client Experience and Marketing Discipline Manager
Tonkin + Taylor

Melanie Disse
Founder & Principal Consultant
Melanie Disse Consulting

Liz Pinfold Reed
CX Strategist
Good CX
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Belinda Moffatt
Head of Digital CX and Innovation
SkyCity Entertainment Group

Josh Matheson
CX Optimisation Leader
Lion

John Lee
Director of Customer Experience
Xero

Paulo Gottgtroy
Head of Decision Science
Mercury

David Annals
Group Trust & Safety Manager
The Warehouse Group
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Henry Gray
Manager Customer Care - Contact Centres
Auckland Transport

Peter Fletcher-Dobson
Pouwhakahaere Taupārongo | Deputy Chief Executive (Digital & Information)
Te Wānanga o Aotearoa

Eddie Walker
Head - Digital Governance & Performance
Te Wānanga o Aotearoa

Alex Murphy
Head of Customer Experience
LIC

Ashley Davies
Customer Experience Manager
HillLabs

Joydeep Nandi
Enterprise Manager – Customer Insights
Auckland Airport

Bonnie Gadd
National Customer Care Manager
Contact Energy

Michael Nolan
Head of Customer Experience
Goodman Fielder

Shabana Khan
Sales Director NZ
Jabra

Angela Canton
Customer Experience Manager
NZ Couriers

Alexis Wang
Product Owner & Principal CX Designer
NZQA

Daniel Pickering
Director of Enterprise Growth
Probe CX

Mike Banbrook
CEO
Convai NZ

Leon Sheehan
CEO | CX Strategist | Digital Transformation Leader
Digital Island

Priya Thurai
Head of Insights
Watercare Services Limited

Erin Brown
CX Specialist
Zoom

Dolly Sangduan
Head of eCommerce and Marketing
Primepac

Heather Robertson
Service Director
Lion

Chandon Ohri
CEO; Committee Member
Duco Consultancy; Outsource Fiji

Mark Griffiths
Regional Sales Director
Salesforce
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Anupama Wijesundara
Data Analytics Lead
Te Whanau O Waipareira
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Kellie Hackney
Regional Vice President of Australia and NZ
Zendesk

Dan Savage
Head of Optimisation
TradeMe

Elias Kanaris
CEO
CCNNZ (Contact Centre Network New Zealand)

Ashwin Jaiswal
Driving AI Transformation - Consumer Business, AI Innovation & Digital Transformation leader
Spark NZ
