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2025 Speakers

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All Speakers

Contact Centre

Customer Experience

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Deirdre Boyle

Chief Customer Officer

Flybuys

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Bryan Ng

Chief Data & Analytics Officer

New Zealand Trade & Enterprise

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Anna Campbell

Chief Support Services Officer

Whakarongorau Aotearoa

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Hema Pericherla

Chief Technology Officer

Simply Energy

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Julia Jack

Chief Purpose and Brand Officer

Kiwibank

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Penny Burgess

General Manager, Customer Delivery

TSB New Zealand

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Kevin Glynn

General Manager, Customer and Digital Experience

Auckland Transport

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Jan Da Silva

Marketing Manager – Global QSR

Fonterra

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Mo Odedra

General Manager of Client Experience

Fisher Funds

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Wendy Ballard

General Manager NZ

Zip Co

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Mandy McDonald

General Manager Customer Experience

Xero

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Rochelle Hedley

Head of Channel Excellence

Auckland Council

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Lewis Billinghurst

Head of Digital Customer Experience

Mitre 10

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Marie-Eve Bacon

Regional Sales Director

Salesforce

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Nicola Chrisp

Head of Customer Engagement

Toitū Te Whenua

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Gail Meintjies

Customer Coaching Specialist

Watercare Services Limited

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Ben Dakers

Transformation lead - Data & AI

Fonterra

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Briana Millar

Client Experience and Marketing Discipline Manager

Tonkin + Taylor

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Melanie Disse

Founder & Principal Consultant

Melanie Disse Consulting

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Liz Pinfold Reed

CX Strategist

Good CX

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Belinda Moffatt

Head of Digital CX and Innovation

SkyCity Entertainment Group

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Josh Matheson

CX Optimisation Leader

Lion

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John Lee

Director of Customer Experience

Xero

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Paulo Gottgtroy

Head of Decision Science

Mercury

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David Annals

Group Trust & Safety Manager

The Warehouse Group

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Henry Gray

Manager Customer Care - Contact Centres

Auckland Transport

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Peter Fletcher-Dobson

Pouwhakahaere Taupārongo | Deputy Chief Executive (Digital & Information)

Te Wānanga o Aotearoa

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Eddie Walker

Head - Digital Governance & Performance

Te Wānanga o Aotearoa

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Alex Murphy

Head of Customer Experience

LIC

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Ashley Davies

Customer Experience Manager

HillLabs

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Joydeep Nandi

Enterprise Manager – Customer Insights

Auckland Airport

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Bonnie Gadd

National Customer Care Manager

Contact Energy

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Michael Nolan

Head of Customer Experience

Goodman Fielder

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Shabana Khan

Sales Director NZ

Jabra

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Angela Canton

Customer Experience Manager

NZ Couriers

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Alexis Wang

Product Owner & Principal CX Designer

NZQA

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Daniel Pickering

Director of Enterprise Growth

Probe CX

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Mike Banbrook

CEO

Convai NZ

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Leon Sheehan

CEO | CX Strategist | Digital Transformation Leader

Digital Island

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Priya Thurai

Head of Insights

Watercare Services Limited

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Erin Brown

CX Specialist

Zoom

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Dolly Sangduan

Head of eCommerce and Marketing

Primepac

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Heather Robertson

Service Director

Lion

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Chandon Ohri

CEO; Committee Member

Duco Consultancy; Outsource Fiji

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Mark Griffiths

Regional Sales Director

Salesforce

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Anupama Wijesundara

Data Analytics Lead

Te Whanau O Waipareira

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Kellie Hackney

Regional Vice President of Australia and NZ

Zendesk

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Dan Savage

Head of Optimisation

TradeMe

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Elias Kanaris

CEO

CCNNZ (Contact Centre Network New Zealand)

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Ashwin Jaiswal

Driving AI Transformation - Consumer Business, AI Innovation & Digital Transformation leader

Spark NZ

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