2025 Speakers
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Contact Centre
Customer Experience
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Deirdre Boyle
Chief Customer Officer
Flybuys

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Bryan Ng
Chief Data & Analytics Officer
New Zealand Trade & Enterprise

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Anna Campbell
Chief Support Services Officer
Whakarongorau Aotearoa

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Hema Pericherla
Chief Technology Officer
Simply Energy

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Julia Jack
Chief Purpose and Brand Officer
Kiwibank
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Penny Burgess
General Manager, Customer Delivery
TSB New Zealand

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Kevin Glynn
General Manager, Customer and Digital Experience
Auckland Transport

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Jan Da Silva
Marketing Manager – Global QSR
Fonterra

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Mo Odedra
General Manager of Client Experience
Fisher Funds

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Wendy Ballard
General Manager NZ
Zip Co
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Mandy McDonald
General Manager Customer Experience
Xero

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Rochelle Hedley
Head of Channel Excellence
Auckland Council
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Lewis Billinghurst
Head of Digital Customer Experience
Mitre 10

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Marie-Eve Bacon
Regional Sales Director
Salesforce

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Nicola Chrisp
Head of Customer Engagement
Toitū Te Whenua

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Gail Meintjies
Customer Coaching Specialist
Watercare Services Limited

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Ben Dakers
Transformation lead - Data & AI
Fonterra
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Briana Millar
Client Experience and Marketing Discipline Manager
Tonkin + Taylor

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Melanie Disse
Founder & Principal Consultant
Melanie Disse Consulting

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Liz Pinfold Reed
CX Strategist
Good CX
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Belinda Moffatt
Head of Digital CX and Innovation
SkyCity Entertainment Group

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Josh Matheson
CX Optimisation Leader
Lion

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John Lee
Director of Customer Experience
Xero

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Paulo Gottgtroy
Head of Decision Science
Mercury

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David Annals
Group Trust & Safety Manager
The Warehouse Group
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Henry Gray
Manager Customer Care - Contact Centres
Auckland Transport

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Peter Fletcher-Dobson
Pouwhakahaere Taupārongo | Deputy Chief Executive (Digital & Information)
Te Wānanga o Aotearoa

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Eddie Walker
Head - Digital Governance & Performance
Te Wānanga o Aotearoa

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Alex Murphy
Head of Customer Experience
LIC

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Ashley Davies
Customer Experience Manager
HillLabs

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Joydeep Nandi
Enterprise Manager – Customer Insights
Auckland Airport

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Bonnie Gadd
National Customer Care Manager
Contact Energy

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Michael Nolan
Head of Customer Experience
Goodman Fielder

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Shabana Khan
Sales Director NZ
Jabra

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Angela Canton
Customer Experience Manager
NZ Couriers

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Alexis Wang
Product Owner & Principal CX Designer
NZQA

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Daniel Pickering
Director of Enterprise Growth
Probe CX

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Mike Banbrook
CEO
Convai NZ

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Leon Sheehan
CEO | CX Strategist | Digital Transformation Leader
Digital Island

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Priya Thurai
Head of Insights
Watercare Services Limited

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Erin Brown
CX Specialist
Zoom

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Dolly Sangduan
Head of eCommerce and Marketing
Primepac

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Heather Robertson
Service Director
Lion

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Chandon Ohri
CEO; Committee Member
Duco Consultancy; Outsource Fiji

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Mark Griffiths
Regional Sales Director
Salesforce
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Anupama Wijesundara
Data Analytics Lead
Te Whanau O Waipareira
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Kellie Hackney
Regional Vice President of Australia and NZ
Zendesk

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Dan Savage
Head of Optimisation
TradeMe

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Elias Kanaris
CEO
CCNNZ (Contact Centre Network New Zealand)

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Ashwin Jaiswal
Driving AI Transformation - Consumer Business, AI Innovation & Digital Transformation leader
Spark NZ

2025 Post Show Report
Discover the insights, outcomes, and opportunities that shaped this year’s Summit.
The 2025 Post Show Report gives you a complete recap of the event - who attended, what they valued most, and where the industry is heading next.
Inside you'll find:
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Full delegate list
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Attendee onsite survey results and key takeaways
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2026 Sponsorship and Exhibition packages

