Briana Millar

Client Experience and Marketing Discipline Manager, Tonkin + Taylor

Briana Millar is the Client Experience and Marketing Discipline Manager at Tonkin + Taylor, a leading environmental and engineering consultancy. With a strong passion for client experience innovation, she advocates for placing people at the heart of projects to drive transformation in the consulting industry. Briana is also the CX Committee Chair for the New Zealand Marketing Association, actively contributing to the advancement of customer experience practices across the sector.

Day 2

9:40

Panel: Leading Experience from Within: Building an Organisation that Thinks CX

Shifting culture beyond one department
Tools, rituals, and leadership practices for experience-first teams
Lessons from successful internal transformation