Trust|Loyalty|Experience|Connection
Aotea Centre | Auckland
Summit: 20–21 October 2026
Workshop: 22 October 2026
In an era shaped by rapid technological disruption, customer experience has become one of the most powerful competitive advantages an organisation can build. How you show up for your customers and how consistently you deliver on their needs is what ultimately earns trust and loyalty, the two non-negotiables of modern CX.
The Future CX Summit NZ brings together leaders who are redefining what exceptional customer experience looks like. While AI continues to dominate industry conversations, this Summit goes beyond the hype to explore how organisations are using AI today, where it accelerates value, where it falls short, and how it can be adopted in ways that genuinely complement customer-facing operations.
Across two days, you'll have the opportunity to engage with sessions across both the CX and Contact Centre tracks. Hear from experts as they unpack the strategies, capabilities, and innovations shaping the future of customer experience.
This year's agenda explores themes including:
- Laying the foundations for CX strategies driven by the voice of the customer
- Walking the talk: Delivering on your CX promises
- The modern contact centre: Empowering people, technology, and seamless service delivery
- Smarter CX: Aligning customer experience with organisational functions
- Building capabilities to innovate as CX evolves
- Success stories from exceptional CX execution
- Delivering great service in fast-moving contact centre environments
- Reflections and practical implementation of learnings
Join us to connect with industry peers, gain fresh perspectives, and discover the tools and approaches that will elevate your organisation's customer experience.
We look forward to welcoming you to Tāmaki Makaurau / Auckland this October.
Reasons to Attend
Discover how leading organisations are seamlessly blending GenAI automation with human-centred design to empower front-line teams, eliminate customer friction, and scale empathetic service across every channel.
Paire's Co-Founder and CEO, and former Shark Tank contestant, will share how he and his business partner have scaled their e-commerce retail store since starting it in 2020, to now having two brick and mortar stores in Melbourne, with a third in the works for Sydney.
Test your knowledge after 1.5 days of learning. Featuring in the agenda for the first time is a design thinking interactive exercise, where you'll be given a challenge and, in your groups of 10, you'll have to brainstorm a strategy – there might just be a prize for the winning group.
Make the most of your professional development and join the post event workshops – one focuses on justifying 'the why' of investing in CX and getting buy-in, and the other focuses on a customer roadmap designed for continuous improvement.
Hear from local CX thought leaders
- Booster
- Kiwibank
- WebJet Group
- nib New Zealand
- Auckland Transport
- Southern Cross Travel Insurance
- Auckland Council
- Booster
- Kiwibank
- WebJet Group
- nib New Zealand
- Auckland Transport
- Southern Cross Travel Insurance
- Auckland Council
Advisory Board
Kevin Glynn
General Manager Customer Solutions
Auckland Transport
Luke McKeown
Head of CX
Southern Cross Travel Insurance
Melanie Disse
Founder & Principal Consultant
Melanie Disse Consulting
Elizabeth Pinfold Reed
Chief Executive Officer
Good CX
Elias Kanaris
Former Chief Executive Officer
CCNNZ
What delegates say
The Future Contact Centre Summit was packed with insights on automation, AI, agentic AI, bot call strategies, and more. I left feeling inspired and connected. It was also a great opportunity to benchmark our contact centre's progress against industry leaders and gain fresh perspectives.
Great speakers and agenda at the 2 Day Future CX Summit. Covering relevant topics like productivity, cost savings, AI powered personalisation and leveraging data to improve value for the consumer. Well done Aventedge for a well organised summit.
See what’s on
across two days
Hear from experts as they unpack the strategies, capabilities, and innovations shaping the future of customer experience – with dedicated CX and Contact Centre tracks.
View the agenda
Register Today and Save
A range of packages to suit you and your team – book early and bring the group to save the most.
Early Bird Savings
Save $300
Register before 11 September 2026
Limited Time Deal
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