Past Sponsors
Seamless Service, Exceptional Experience: Human Connection in the Digital Age
Tāmaki Makaurau / Auckland
22-23 October 2025
For the past 7 years, our Contact Centre and CX Summit’s have been the leading forum for industry professionals shaping the future of customer experience and contact services. Building on this legacy, we’re excited to unveil the Future CX Summit NZ.
As AI, digital transformation, and data-driven insights redefine customer interactions, CX and contact centre leaders must balance technological innovation with human-centric engagement. In an era where seamless omnichannel experiences, automation, and personalisation drive competitive advantage, staying ahead means adapting, innovating, and aligning strategies with evolving customer expectations.
The summit has two dedicated yet interconnected streams, Contact Centre and Customer Experience, bringing together New Zealand’s top CX strategists and Contact Centre leaders.
The summit will explore cutting-edge solutions, emerging trends, and actionable strategies that will shape the next generation of customer experience whilst addressing the unique challenges and opportunities in today’s rapidly evolving customer landscape.
Bringing these leaders and solution providers together under one roof, the Future CX Summit NZ enables knowledge, connections, and inspiration needed to drive customer-centric transformation and stay ahead in an increasingly digital world.
Platinum Sponsor
Gold Sponsor
Media Partner
Event Streams
Shape the Evolution of New Zealand’s CX and Customer Contact at the Future CX Summit 2025.
Shape the Evolution of NZ's CX and Customer Contact
The Future CX Summit brings together two dynamic streams—Customer Contact and CX—under one event. Delegates can move freely between both streams, ensuring broad exposure for your brand while allowing you to engage with decision-makers from both disciplines.
Targeted Presentations, Amplified Impact
Take the stage in the stream that aligns with your expertise, ensuring your message reaches the most relevant audience. Whether it’s CX strategy or contact centre innovation, you’ll engage decision-makers actively seeking solutions in your space.
Shared Networking, Maximum Reach
With a unified exhibition and networking space, you’ll connect with professionals exploring both CX and Contact solutions. This means more opportunities to showcase your offerings, build relationships, and generate leads across both audiences.
Event Overview
Why Sponsor?
Engage with decision-makers actively investing in AI, omnichannel solutions, workforce transformation, and next-gen customer experience strategies. Whether your marketing priorities are to create awareness, capture demand or retain clients, there's a tailored sponsorship package designed to maximise ROI… including account-based targeting, digital promotion pre- and post-event, 1-2-1 engagement, bespoke networking, a showcase area, and speaking opportunities at the event.
Our dedicated Client Success Team ensures you maximise ROI and connections before, during, and after the event.
For more information, request the Sponsorship and Exhibition Prospectus.
Pick Event Stream to Learn More:
Venue
Venue: Viaduct Events Centre
Address: 171 Halsey Street, Auckland Central, Auckland 1010
Conference Rooms: Kawau and Rangitoto
Exhibition and Networking: Waiheke Room 2
Get Directions
Parking: The nearest car park building is Downtown Carpark located at 31 Customs Street West. There is also limited car parking available at Wynyard Quarter car park.
Accommodation: Please visit HotelMap.com/MDNRM to view hotels near the Viaduct Events Centre.