Seamless Service, Exceptional Experience: Human Connection in the Digital Age

Viaduct Events Centre | Tāmaki Makaurau / Auckland
22-23 October 2025

For the past 7 years, our Contact Centre and CX Summits have been the leading forum for industry professionals shaping the future of customer experience and contact services. Building on this legacy, we’re excited to unveil the Future CX Summit NZ.

As AI, digital transformation, and data-driven insights redefine customer interactions, CX and contact centre leaders must balance technological innovation with human-centric engagement. In an era where seamless omnichannel experiences, automation, and personalisation drive competitive advantage, staying ahead means adapting, innovating, and aligning strategies with evolving customer expectations.

The summit has two dedicated yet interconnected streams, Contact Centre and Customer Experience, bringing together New Zealand’s top CX strategists and Contact Centre leaders.

The summit will explore cutting-edge solutions, emerging trends, and actionable strategies that will shape the next generation of customer experience whilst addressing the unique challenges and opportunities in today’s rapidly evolving customer landscape.

Bringing CX and Customer service leaders together under one roof, the Future CX Summit NZ enables knowledge, connections, and inspiration needed to drive customer-centric transformation and stay ahead in an increasingly digital world.

Event Streams

Platinum Sponsor

Gold Sponsor

Media Partner

Knowledge Partner

Why Attend

Shape the Evolution of New Zealand’s CX and Customer Contact at the Future CX Summit 2025.

Two Streams, One Ticket

Have access to both streams at any point across the 2 days included in your ticket, to find out more about what’s happening in the world of customer experience and customer service.

Experiential Experiences

Engage in peer-to-peer interactive sessions and take on a more hands-on approach to learning with interactive breakout sessions and peer-to-peer roundtables.

Discover Innovative Products and Services

Address some of the biggest challenges faced in the world of customer by checking out the vendor exhibition stands, all under one roof.

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Advisory Board

Our advisory board plays a crucial role in shaping the event's direction and content. These hand-picked industry experts bring their knowledge and experience to ensure the Summit addresses the most relevant topics and challenges facing the sector.