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Bryan Ng

Chief Data & Analytics Officer, New Zealand Trade & Enterprise

Dr. Bryan Ng is Chief Data & Analytics Officer at New Zealand Trade & Enterprise (NZTE) leading a team of analyst, architects, data engineers and data scientist. Bryan’s experience and track record in the technology, data & analytics space spans the government sector, media, construction and utilities.

Prior to NZTE, he led technology and data teams at Stuff and Panasonic in addition to research & consulting with Orange and McKinsey. Bryan is also Honorary researcher at Victoria University and was visiting professor to Kyoto University, Japan and National Chiao Tung University, Taiwan.

He has published over a hundred articles in prestigious venues and is extensively consulted in the technology, data & analytics industry within Australia and New Zealand.

Day 1

9:50

Panel: AI That Delivers: What’s Actually Working for People in the Contact Centre in 2025?

  • Where AI adds value (and where it doesn’t)

  • Lessons from chatbot, IVR, and agent-assist tools that truly enhance and not replace people

  • Avoiding automation fatigue and customer frustration

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