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Dan Savage

Head of Optimisation, TradeMe

Dan Savage is Head of Optimisation at Trade Me, where he leads efforts to improve performance across core customer engagement channels through experimentation, analytics, and conversion-focused design. With a deep background in digital strategy, A/B testing, and growth operations, Dan has helped drive significant improvements in customer experience and business outcomes.

Day 1

9:30

Fireside Chat: Quality Service, Made Simple: How Trade Me Delights Customers with AI-Powered CX

  • How to combine human expertise with the power of Zendesk AI Agents to resolve issues faster and build seamless customer experiences

  • How to implement AI Agents without losing the authenticity and trust that Kiwi's expect from Trade Me

  • How to optimise workforce management to drive operational excellence

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