Erin Brown

: Erin Brown is a CX Specialist at Zoom, helping ANZ organisations transform their contact centers with a human + AI approach. She partners with leaders to empower agents, improve efficiency, and deliver more personalised, trusted customer experiences. The way of the modern workforce has changed permanently. Customer and Employee Experience is the main differentiator for businesses to consider when discussing future growth and success. Erin’s objective is to connect businesses to a platform that will increase employee engagement and customer experience, and build a total brand experience rooted in trust and loyalty.