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Mark Griffiths

Regional Sales Director, Salesforce

Mark Griffiths is Regional Sales Director, New Zealand & Pacific Islands at Salesforce, leading engagement with organisations seeking to transform how they connect with customers. With a track record spanning enterprise sales, digital transformation, and customer success, Mark has guided businesses across multiple sectors in elevating their CX capabilities.

Day 1

9:30

Decoding Frictionless CX: Make Every Customer Experience Feel Seamless

  • Ensuring Experience Consistency: Deliver seamless, relevant, and consistent interactions across all channels, transforming every support moment into a customer relationship opportunity

  • Driving Revenue, Not Just Resolutions: Leverage AI insights to speed up service delivery and identify upsell opportunities across every touchpoint

  • Future-Proofing Your Service: Unify siloed customer data to build a single, real-time view that powers personalisation

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