Wendy Ballard

General Manager NZ, Zip Co

Wendy Ballard is the General Manager of Zip Co New Zealand, leading the company's operations and strategic initiatives in the region. With a strong background in customer experience and a passion for delivering exceptional service, Wendy is dedicated to driving innovation and growth at Zip Co. Her leadership focuses on enhancing customer satisfaction and fostering a customer-centric culture within the organization.

Day 2

9:40

Panel: Leading Experience from Within: Building an Organisation that Thinks CX

Shifting culture beyond one department
Tools, rituals, and leadership practices for experience-first teams
Lessons from successful internal transformation